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All Memo Corporation replacement parts are warranted to be free from defects in material and workmanship under normal operating conditions. Warranty coverage will extend for 6 months from the date of invoice, without regard to hours of operation (except for parts sold as refurbished or used, which are covered for a period of 30 days from the date of invoice).
Memo Corporation must be notified by the customer before filing a Warranty claim, or before any work has been performed. All claims must be submitted in writing and Memo Corporation reserves the right to examine all elements involved in the claim.
This Warranty is extended exclusively to direct customers of Memo Corporation and not to any other party. All other warranties, expressed or implied, including warranties of merchantability and/or fitness for a particular purpose are excluded.
This Warranty will not apply to any Memo Corporation part altered from its original specifications or which has been misused, exposed to deteriorating conditions, negligence or accidental damage.
Memo Corporation should be advised of all claims within five days of receipt of merchandise, either by fax, telephone, e-mail or mail.
Memo Corporation will not accept returned products without prior written authorization from Memo Corporation. All return requests must be submitted in advance for approval. A Return Goods Authorization (RGA) number must be obtained from Memo Corporation for all returned parts. All parts should be returned by prepaid freight unless otherwise stated. If sent collect, freight amount will be charged to customer. All RGAs must be received within 30 days of issue. RGAs not received will be voided. Credits require 30 days to process from date of receipt of merchandise. Customers must keep all information on return, including RGA number and tracking number.
Products will not be considered for credit after 90 days from invoice date. Memo Corporation does not pay for labor associated with installation, testing, or repair of its replacement parts.
MemoParts is the USA and Canada Master Distributor for Kolbenschmidt (KS) and Elring for heavy duty parts.